30 Days Return Policy
Sealcycles 30 Days Return Policy
Duration and Eligibility
30-Day Return Period: For all orders placed through our website, you have 30 days from the day of delivery to return any unwanted items.
Condition of Items
Condition Requirements: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please unpack and assemble items only for sizing and inspection purposes to ensure they remain in "as new" condition. Test rides are not allowed as they may cause wear and tear.
*If a test ride has been conducted and you wish to return the item, a fee will be deducted from your refund to cover depreciation and any potential wear and tear. This fee will vary depending on the condition of the item upon return and the extent of use during the test ride.
Return Process
Advance Contact: Please contact us at support@sealcycles.com.au before returning an item, so we can guide you on the most cost-effective and efficient method for shipping it back to us.
Shipping Address: Please contact our support team at support@sealcycles.com.au to obtain the correct return address.
Return Shipping Costs: You are responsible for paying for your own shipping costs for returning your item. These costs are non-refundable.
*Please note that the initial shipping cost will not be refunded.
Damages and Issues
Damage During Delivery: If your item arrives damaged, immediately notify us by taking photos of the damage and contacting us through our contact form.
Damage During Return Transit: If an item sustains damage during the return transit due to inadequate packaging by the customer, Sealcycles reserves the right to charge for the cost of replacing the damaged part or component.
Lost During Return Transit: Sealcycles does not take any responsibility for returns lost in transit.
Refunds
Inspection and Approval: Our mechanics will inspect any returned bike before authorizing a refund, a process that can take up to 5 business days after the bike is received at our warehouse. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.