30-Day Return Policy

This policy covers change-of-mind returns. Nothing in this policy limits your rights under the Australian Consumer Law.

Duration and Eligibility

30-Day Return Period: For all orders placed through our website, you have 30 days from the day of delivery to return any unwanted items.

Condition of Items

Condition Requirements: To be eligible for a change-of-mind return, your item must be unused, in the same condition that you received it, and in the original packaging. Please unpack and assemble items only for sizing and inspection, so they remain in "as new" condition. Test rides are not allowed, as they may cause wear and tear.

At our discretion, we may accept a ridden or otherwise used item as a change-of-mind return. If accepted, we may deduct a reasonable amount reflecting the actual reduction in the item’s value caused by use, wear or damage.

Return Process

Contact Us First: Please email support@sealcycles.com.au before returning an item. We will give you the return address and guide you on the most cost-effective way to ship it back.

Return Shipping Costs: For change-of-mind returns, you are responsible for the return shipping cost, and the original delivery charge is not refunded.

Damage During Return Transit: If an item is damaged on its way back to us because it was not adequately packaged, we may deduct the cost of replacing the damaged part or component from your refund.

Lost During Return Transit: We are not responsible for change-of-mind returns that are lost in transit. We recommend using a tracked and insured service.

Refunds

Inspection and Approval: Our mechanics inspect every returned bike before a refund is authorised. This can take up to 5 business days after the bike arrives at our warehouse. Once approved, your refund is issued to your original payment method within 5 business days. Your bank or payment provider may take additional time to process it.

Damaged, Faulty or Incorrect Items

The conditions above apply to change-of-mind returns only. If your item arrives damaged, is faulty or is not what you ordered, please photograph the problem and contact us at support@sealcycles.com.au or through our contact form.